Refund policy

Urban Power Ride – Returns & Refunds Policy

Urban Power Ride accepts returns within 10 to 20 days from the date of delivery. All products are sold as‑is, and returns are only accepted under the conditions listed below.


Return Eligibility

To qualify for a return, the product must be:

  • Unused

  • Unridden

  • Unassembled

  • In original packaging

  • Including all accessories, manuals, and components

If any signs of use, wear, assembly, or damage are present, the return will be denied.


Return Window

  • Minimum return window: 10 days

  • Maximum return window: 20 days

  • Window begins on the delivery date shown by the carrier

Returns requested after 20 days are not eligible.


Customer Costs

  • Customer is responsible for return shipping costs

  • A 10–25% restocking fee may apply

  • Shipping fees paid at checkout are non‑refundable


Non‑Returnable Items

The following items cannot be returned:

  • Used or ridden products

  • Assembled or modified products

  • Products damaged by the customer

  • Batteries or electrical components (unless DOA)

  • Items missing packaging or components

  • Products outside the 10–20 day window


Dead‑On‑Arrival (DOA) Exception

If a product arrives non‑functional, damaged in transit, or unable to power on, it may qualify as DOA.

DOA Requirements:

  • Report within 48 hours of delivery

  • Provide photos or video evidence

  • Keep all original packaging

  • Do not ride, assemble, or modify the product

If approved, Urban Power Ride will:

  • Replace the product or

  • Issue a refund (minus shipping if applicable)

Full DOA details: No Warranty Policy


Refund Processing

Once the returned product is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing time: 7 –10 business days

  • Restocking fees and shipping costs are deducted automatically

If the return is denied, the customer may choose to have the product shipped back at their expense.