Shipping policy

Urban Power Ride – Shipping Policy 

Shipping Overview

Urban Power Ride fulfills all orders through verified U.S.‑based Syncee suppliers. Shipping times, carriers, and handling may vary slightly depending on the supplier, but all suppliers meet Syncee’s fulfillment standards.

All electric bikes and scooters ship from U.S. warehouses for faster delivery and reliable tracking.


Processing Time (Handling Time)

Most Syncee suppliers process orders within:

  • 1–3 business days for standard items

  • 2–5 business days for large freight items (e‑bikes)

Processing time includes:

  • Order verification

  • Packing

  • Carrier handoff

  • Battery compliance checks (required for lithium shipments)


Shipping Time

Once shipped, typical delivery times are:

  • 3–7 business days via UPS Ground or FedEx Ground

  • 5–10 business days for freight‑shipped e‑bikes

  • 2–4 business days for small accessories (if applicable)

Shipping times may vary based on:

  • Supplier warehouse location

  • Carrier delays

  • Weather conditions

  • Holiday volume


Carriers Used

Syncee suppliers typically ship using:

  • UPS Ground

  • FedEx Ground

  • USPS (small items only)

  • LTL Freight for large e‑bikes or heavy scooters

Lithium‑ion batteries must ship via ground transportation under federal regulations.


Tracking Information

Tracking numbers are provided automatically once the supplier ships the order.

Tracking may take 24–48 hours to update depending on the carrier.

If tracking does not update after 48 hours, contact us and we will reach out to the supplier on your behalf.


Freight Shipments (E‑Bikes & Heavy Scooters)

Some products ship via LTL freight. Freight shipments may require:

  • Scheduled delivery

  • Adult signature

  • Curbside drop‑off

Freight carriers do not bring items inside the home.


Shipping Restrictions

Due to lithium battery regulations, we cannot ship to:

  • PO Boxes

  • APO/FPO addresses

  • U.S. territories

  • Alaska or Hawaii (unless the supplier supports it)


Lost, Stolen, or Damaged Packages

If a package is lost or damaged in transit:

  • Report it within 48 hours

  • Provide photos (if damaged)

  • We will file a claim with the supplier/carrier

  • Replacement or refund depends on supplier approval

Urban Power Ride is not responsible for packages marked “Delivered” by the carrier.


Wrong Address Disclaimer

If the customer enters an incorrect address:

  • The customer is responsible for reshipment fees

  • If the package is returned to the supplier, return shipping + restocking fees apply

  • Orders cannot be canceled once shipped


Multiple Shipments

If your order contains multiple items, they may ship separately depending on the supplier.

You will receive separate tracking numbers for each shipment.